Some great input also from a discussion at http://www.triz-journal.com/
The groups involved in the conflict are the groups that have to work with the conflict. Maybe not all conflicts can be resolved, removed or stopped. But we must continue to work with the conflicts. Reducing the negative effects. Maybe even find ways of benefitting from the conflict. Creating value to the groups involved.
One major question it how to get the groups working together and dealing with the conflict. If we can get the groups:
- into the same collaboration space (or scene)
- start working together with resolving the conflict
What processes, tools, methods and facilitation is then needed?
Well, thinking process only started.